1 min

Spent on getting a review

1 year

of constant feedback

>70

5-start reviews

The Challenge

The industry with the most pressure is the cleaning industry. On the back end, businesses like that are always attempting to match clients with cleaners and solve unsolvable scheduling puzzles. There are times when businesses have no time to work on their online presence in favour of internal matters. However, it’s a crucial component since, in the modern era, online presence impacts consumer behavior. When prospective customer hears a tip, their initial move is to Google it and read the reviews. For a very long time, Home Style Cleaning ignored this and was only carrying about their established procedures.

The Approach

There are several ways to collect Google reviews, but most of them are not very efficient. See what was successful for a company in the cleaning sector.

The Results

Everything changed with Happy Clients. Home Style Cleaning started using it last year, and it made everything simpler. Since then, they have received more than 90 5-star reviews without even calling or emailing clients. As soon as one of the cleaners reports on the work completed, a polite reminder is sent to the customer to leave a review. It takes no more than a minute to send it out.

Finding a moment of delight was the hardest part, but Home Style Cleaning managed it and added feedback collection at the perfect time. When the cleaners depart the house, the cleaning business is done, and clients can view their pristine house. Have you ever seen the delighted expression on the face of a full-time mother with three children who return home after a long day and finds her house is clean and tidy? This is the moment of joy.

Happy Clients has been instrumental to Home Style Cleaning in terms of reputation management and growth. Being able to get consistent customer reviews in a semi-automated way allowed us to get better organic listings and also get valuable customer feedback. Without this tool, I think we’d be missing out on a number of opportunities. Thank you..

Kristina

Owner of the company Home Style Cleaning

Test it out first if you’re not sure if this tool is a good fit for your company.