When running a logistics company, you must always keep your finger on the pulse. Weather, roads, vehicle conditions, and, most importantly, clients can all have an impact on success. Let’s talk about clients for a minute. Who is a typical truck rental company persona? Someone who needs to move objects of varying sizes from point A to point B with as little effort as possible. Their objects can range from millions of boxes of stuff to 10 metres of pipes, among other things. Everything can be mentioned on the website, but there are so many variables.

Abel Truck Hire discovered a way to assist their clients in matching their needs with their company by allowing them to view the comments of previous clients, see what they used Abel Truck Hire for, and match it with their needs.

Abel Truck Hire received over 400 reviews for their main location in Greenslopes in just a few months, with a 60-80 clients per week capacity. As this process was automated, the collection of reviews was delegated to a Phone Manager service – a virtual assistant for small business owners. Now, a lovely lady Angela follows up with every customer the next day after they use the truck.