>60
5-star reviews
100%
Comments on reviews
10 min
The average time for getting a review after requesting
AbleMedilink is a rehabilitation and health care equipment showroom, focusing on mobility and lifestyle improvements in Victoria, Australia. Their main asset is the offline store that assists aged, disabled and people with injuries or coming out of surgeries with their varying equipment needs. Their customers have special needs, and it means that the business should have a special approach.
The Challenge
As an offline store, feedback is received from customers when they visit the store, but it rarely converts to online comments. Asking is always a hard task until you build a habit.
The Approach
After a long time of trying out different tools, AbleMedilink started using Happy Clients to receive Google Reviews. The company was looking for a way to increase their online visibility and attract new customers, but none of the existing features could meet their needs. They were strong in their opinion that it should be elegant and simple for everyone to use. They decided to use Happy Clients to collect Google reviews from their satisfied customers, as it’s operating through messages, and clients always have their phone on them when they come to the showroom.
The Results
The results were impressive, with AbleMedilink receiving an average rating of 4.9 out of 5 stars. Moreover, all the reviews were supported by comments that would help future clients make a decision on whether the product is right for them or not. Positive, informative and helpfu customer service has also been a huge focus of AbleMedilink which has been confirmed by real and authentic testimonials from their clients. As this shop’s clients have different conditions, they have specific requests, and the comments can help others understand if their conditions match their specific requests. Their number of reviews also increased significantly, giving them a boost in search engine rankings. Thanks to Happy Clients, AbleMedilink is now one of the leading providers of rehabilitation and health care equipment in the country. Reviews inspire consumer confidence in uncertain times.
As I work with people with special needs, I always put their needs first. I like to serve the community. I was always shy about asking for help for my business, I thought it was too much of an ask to have someone write a review for my business, but with Happy Clients everything changed. I don’t have this feeling anymore as it became a part of my routine and actually it helped me to realise that reviews are not a burden for my client but a way to show how they feel about the business I am running! Thank you to the people who came up with this idea…
Ana
Owner of AbleMedilink
